Material: Stainless Steel / Brass

Size: 85.5 * 54MM

Weight: 27-30G

Thickness: 0.8mm

We offer a complimentary chip replacement within the first 12 months. After that, a fee of AED 100 will apply for chip replacement.

Every aspect of your card is fully customizable, and our team is here to help you design it to your preferences. However, please note that we cannot engrave cards with the trademarked names “Black Card” or “American Express.” Luxmetallic are not affiliated with or sponsored by Black Card or American Express’.

Your metal card works in all ATMs, but due to its weight, avoid using machines that require full card insertion. Use part-insertion devices where you can manually remove the card to prevent complications.

If your card is lost or stolen, it is crucial to take swift action to safeguard your finances. Just as you would with a regular debit or credit card, we strongly advise you to contact your bank immediately.

Once we receive your plastic card, we will promptly notify you, and our team will begin creating your custom metal card immediately. The process is completed within 48 hours, and we will inform you once your new card is ready to be sent back. To ensure a smooth and secure delivery, we strongly recommend using express delivery services when sending your card to us. This allows you to track its progress, ensure its safe arrival, and stay updated on the status of your shipment, providing peace of mind throughout the process.

We prioritize your privacy and are committed to safeguarding your personal and financial information. With stringent measures in place, we ensure the security of your data. Importantly, we do not record or store any personal information, and our equipment does not retain this data.

To enhance your security further, we recommend taking additional precautions when shipping your card to us. Consider freezing your card or completely scratching off the CVV (Card Verification Value) before sending it, minimizing the risk of unauthorized access during transit.

Our trusted partnerships with DHL and Aramex ensure secure and reliable transportation of sensitive documents and parcels, meeting regulatory requirements and maintaining a strong focus on secure banking and financial deliveries.

No, the “tap and pay” feature will not work with a metal card. However, you can always use your smartphone to enable “tap and pay” if you wish to retain that functionality. The contactless feature is complex, as some antennas are embedded within the plastic card, while others are solely integrated into the EMV chip. Identifying the antenna’s location without removing the EMV chip is difficult. If the antenna is in the plastic card, the contactless function will no longer work. Conversely, if the antenna is only within the EMV chip, it may still function, provided the frequency is strong enough to pass through the metal card. However, the metal often acts as a barrier, blocking the frequency from the EMV chip and preventing it from registering at the point-of-sale (POS) machine.

Yes, we transfer the data from your plastic card to the metal card. However, some POS machines, particularly older models, may struggle to read the magnetic strip on a metal card. It might require 2-3 swipes to be read, and in rare cases, it may not read at all. This issue is primarily associated with older card readers, as they were designed specifically for plastic cards and not for metal cards.

You can use your new metal card worldwide! However, if your existing card supports contactless payments, this feature will no longer be available on the metal card. That said, you can still make contactless payments conveniently using your smartphone.